In healthcare an important aspect of empathy is being able to communicate this understanding of the patient to the patient.
It is also important that the healthcare professional has this understanding of the patient/client without intense emotional involvement, sometimes referred to maintaining a professional distance. Establishing empathy early in the clinician-patient/client relationship leads to greater rapport, trust, and meaningful sharing of information. There is evidence that effective empathic behavior by health professionals improves healthcare outcomes and is therefore a fundamental attribute in healthcare environments.
The aim of this 2 day workshop is to develop hospital staff with dispositions and skill sets to communicate and ‘work with’ patients/clients and their family members. An emphasis and increased awareness on empathy as an attribute and personal trait, with an associated set of skills.
Who should attend?
The course is suitable for anybody engaged in healthcare who interacts with patients and would like to develop their empathic practice. The learning outcomes for this course are transferable across all healthcare specialties and can be applied regardless of the type of the health care system.
By the end of the course, you’ll be able to…
- Describe the difference between empathy and sympathy.
- Explore the use of emotional and cognitive empathy.
- Explore the importance of empathy in healthcare.
- Identify empathic opportunities.
- Reflect on verbal and non-verbal empathic responses.
- Discuss the challenges of being empathic as a healthcare professional.
- Identify the importance of self-awareness and building resilience for empathic practice
How the course is delivered
The mode of delivery is in-class, in-person at the course venue, with the option of participating virtually.