Lead better. Manage better. This outstanding supervisor training program is for new front-line managers and team leaders, as well as those with experience looking to refresh their skills.
It delivers insight and essential knowledge in five key areas of supervisory management training expertise. You’ll learn to apply the competencies of a highly effective leader and take advantage of your personal management strengths while building forward momentum in your team and organization.
Leadership Skills for Supervisors and Front-Line Managers
Benefit from our supervisory skills training curriculum’s extensive interactive training format, lectures, group case discussions, role plays, visual aids and team exercises. The course covers the key roles of effective supervisors and managers; leadership and team motivation; communications skills training and staff development; delegation, problem-solving and decision-making; and employee conflict resolution and performance evaluation.
The program is ideal for anyone assuming a new leadership role or looking to refresh their management toolkit, including: • Department supervisors in business and government • Office managers and business administrators • Team leaders, branch managers and regional supervisors • Plant and production managers and front-line managers • HR, organizational training and industrial relations specialists
The Key Roles of Supervisors and Front-Line Managers:
The Essentials of Progressing in Organizations • Transitioning from doing to being responsible for results • Acting as a role model to others – what does that really mean? • Supervisory responsibilities – what does that entail? • How does this “translate” in managing others? • Explore the potential strengths and non strengths of your style
Developing a “Different, Progressive” Mindset • Clarifying your authority/limitations • No longer a “member” of the team – what it means • Challenges we encounter when we consider progressing • Working with older, more experienced staff, former peers, managing a diverse workforce
Goals Setting and Managing the Resource of Time • The supervisor/manager’s role in setting goals, sustaining them to successful completion • The planning process and prioritizing the work • Time management strategies • Increasing effectiveness by managing the resource of time • Identifying opportunities to add-value.
Effective Leadership and Team Motivation Techniques
The Supervisor as a Leader • What is leadership? • The importance of becoming a role model • Competencies/behaviour and skills of great leader – why these matter? • Managing the different daily interactions – how do we respond? • Your leadership style: what does it mean and implications
Working with and through others • Defining teams now • Building teams: 4 stages • Conduct, characteristics and behaviours of successful teams • Fundamental motivation techniques: telling and asking employees • Valuing the diversity of the team • Creating opportunities to achieve
Motivational Techniques • What do we value in work? • Fundamentals motivational techniques: telling or asking • Creating opportunities to achieve – why this is an important aspect of motivation? • Motivating without money – dealing with morale issues
Communication Skills and Staff Development
Communicating Effectively with Staff • Recognizing the barriers to good communication • Key elements of effective listening • Using Questions as a tool to source more information
Coaching to Improve Performance • Five essential steps in coaching success • When and how to coach • Difficult employee issues – common warning signs, what to do and what to avoid • Managing your “hot buttons”
Communicating Expectations • Setting standards and targets • Giving feedback to staff – the great, good and not so good • What do employee complaints tell us? • Providing constructive feedback that gets results
How to delegate to achieve higher productivity • Learning to let go and set consistent goals for your team • Effective delegation techniques – a form of training/development for staff • Involving your staff in setting parameters and time frames
Managing Diverse Teams and Problems
Your Workforce Make-Up Managing Generations • What generations exist in the workplace now • What defines a generation • What this means in our workplace • Differentiations between the generations • Finding common ground • Managing conflict amongst the generations • Learning from each generation
Problem Solving, Decisions and Teams • What types of decisions do supervisors and front-line managers make? • Getting agreement on problems – What role does a team play? • Six steps in solving problems • Tools that can help successful implementation.
Managing Difficult Situations
Management Ethics – their importance in the workplace of today • Basics related to ethics in the workplace • Forces involved with ethical behaviour • Understanding the role policies, procedures, and protocols play • Ethics, communication and feedback
Resolving Disagreements or “Conflict” • Challenging Employees – what does this really mean • Manager’s responsibility and accountability • Steps in dealing with the tough stuff o corrective not punitive action o counsel & coach before discipline o the fairness factor of caring • Where do we “go” when it doesn’t work
Providing Constructive Performance Feedback • Pulling it all together when having those difficult conversations • Planning for feedback that is accepted by staff • How to start the discussion, keep it on target, and reach a successful outcome • Documentation, suggestions, tips, and employee action plans
Wrap Up and Evaluations