Client Profile: Signature Healthcare is a leading pharmaceutical distribution company. Believing that everyone has a right to a long and quality life, the company strives to increase the accessibility and affordability of key, quality pharmaceutical products by increasing its reach nationally and throughout Africa. The company was named as the SME of the Year by the Kenya Institute of Management. Other awards won by the company include and award of excellence for improving access to essential medicines during the Quality Healthcare Awards in 2021. The company’s obsession with quality and continuous improvement has led to ISO 9001 certification. Its pharma operations are WHO-GMP certified, while its business operations are housed in a green, energy efficient EDGE certified office and warehousing complex.
Problem Statement: The company needed to on-board and re-onboard its entire management team, including newly hired, and promoted managers. The re-boarding exercise was required to take all managers through another set of onboarding sessions that offer a refresher on culture, company’s mission, values, and procedures. and a chance to ask questions about workplace norms that may have changed so far. The re-onboarding exercise was also required for managers to nurture their existing connection to the organization and with each other.
Solution: We designed, facilitated an engaging re-onboarding session for all managers, including the development of content, facilitation and exercises.
Outcome: A more cohesive management team that is upto date with company culture, company mission, values, procedures, goals and ambitions. A more connected management team with each other and to the organization