Therefore, communication is an essential competency both customer service / patient experience, between non medical and medical professionals working as a team to deliver the best experience for the patient / customers. This program includes real life communication scenarios in the hospital set up, between the patient / client, as they interact with mostly non-medical staff, before the opportunity to see medical staff or doctor, with a view of creating awareness on the role communication plays, from the perspective of the patient / client, in creating the best the patient experience in hospitals and healthcare environments.
Improve communication in the hospital and healthcare environment to impact the experience of patients, customers, employees and stakeholders (internal & external). Improved communication between medical and non-medical professionals, among customer service and patient experience agents, hospital administrators and managers, in turn lead to a wonderful experience for patients / customers.
Who should attend?
Customer service managers, patient experience agents, administrators and executives from patient / customer facing departments from hospitals and healthcare facilities.REQUEST COURSE INFORMATION